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The Red Cross
Client Service Volunteer
Adults
6 months to 1 year
  • Lake Cowichan
  • Duncan Area
10/14/2017
Description of Position
Do you enjoy working in a fast-paced environment? Are you a friendly, outgoing person who enjoys meeting new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program.

Reporting to the Team Lead this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short-term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes.

Key Responsibilities
Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
Administrative support including record keeping, telephone follow-up, general office duties
Accepting and receipting of financial donations

Qualifications
Excellent interpersonal skills, including handling interactions with the public, clients and colleagues
This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check
Strong verbal and written communications skills in English, including telephone etiquette
Ability to work independently and as part of an effective team
Dependable and able to effectively execute assigned tasks in a high-pressure environment
Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
Ability to lift and carry 50lbs

Working Conditions
This is an ongoing position and a minimum six-month commitment is desired.
Successful volunteers will receive training and support to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service.
Minimum ONE 4-hour shift per week, Monday to Friday from 10:00am to 2:00pm

Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteer across the world.

The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their resumes, quoting Posting ID CH-HELP-DUN-804

The Canadian Red Cross Society
Email: BCYvolunteering@redcross.ca
Fax: 1-855-920-7112

While we appreciate all responses, only candidates under consideration will be contacted.
Please note that relocation funding is not available for this position.

http://www.redcross.ca/volunteer/who-is-needed
Contact Information
Send Email to: Red Cross
1-855-995-3529