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The Multiple Sclerosis Society of Canada
Support Group Facilitator
Ongoing Opportunity (> 1 year)
December 2017
Description of Position
To provide support to client’s of the South Vancouver Island Chapter and to
ensure the individual and group adherence to guidelines and protocols
• Facilitate the group as needed
• Greet, introduce and thank guest speakers as needed
• Offer information on services available at the MS Society, as appropriate
• Refer appropriate support group attendees to SVIC Service Coordinators,
as required
Skills, Attitude, Knowledge Required:
• Good communication, organization and interpersonal skills
• Public speaking skills
• Punctual and reliable
• Enthusiastic
• Able to work comfortably with people with disabilities
• Able to maintain confidentiality of all personal information gained through
interactions with clients
• Willing to take direction as required
• Able to take initiative
Training, Screening and Skill Development:
• Orientation to the MS Society of Canada and the South Vancouver Island
Chapter’s volunteer program
• Education about MS, its symptoms, and its effects on the lives of clients
and their families
• Consent to Disclosure of Personal Information (Criminal Record check)
once every 5 years
• Position-specific training
• Other training and supervision as required
Time Commitment:
• Depending on need, once per month
• Minimum commitment of 6 months (1 year commitment is preferred)
• Attend all scheduled training and orientation sessions
• Specific to group
Supervisory Relationships/Liaison:
Candidate will be supervised by, and liaise with, the Manager of Client
Authority/Decision Making:
Candidate will report to the Manager of Client Services.
Supporting Policies:
• Sign in at the beginning and out at the end of each volunteer shift (in the
Volunteer Sign In Book OR contact the Assistant Client Services
Coordinator once per month)
• Follow all position-specific procedures
• Adhere to all Volunteer Policies and Procedures
• Be familiar with the contents of the MS Volunteer Handbook
• Invitation to the yearly volunteer recognition event
• Potential individual recognition
• Interaction with others in a social setting
• Development of interpersonal and leadership skills
• Opportunity to be a part of the MS Society of Canada's Volunteer
Resources program
Contact Information
Send Email to: Jenessa Noviello